Most train tickets sold by Trainseurope Ltd are non-refundable and non-exchangeable. Once a booking has been confirmed and tickets issued, no changes, cancellations, or refunds can be made unless specifically permitted by the relevant train operator’s fare conditions.
In cases where a train service is cancelled or significantly disrupted, certain train operators may allow partial or full refunds. Trainseurope Ltd will process such requests strictly in accordance with the train operator’s refund policy.
Please note that approval and processing times for such refunds are entirely at the discretion of the train operator and cannot be guaranteed by Trainseurope Ltd.
All booking and service fees are non-refundable under any circumstances, including where the train operator authorises a refund of the ticket fare.
It is the customer’s responsibility to ensure all passenger details, travel dates, and times are correct before confirming the booking. Trainseurope Ltd cannot be held responsible for errors or missed connections resulting from incorrect information provided by the customer.
These terms and conditions do not affect your statutory rights under applicable consumer protection laws.
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